Limited Craftsmanship Warranty

Our Commitment

JLA Hospitality offers only the finest products for the hospitality industry, each rigorously tested to validate durability before it reaches our customers. We take pride in the craftsmanship and materials behind every product we sell, and the warranty below reflects that commitment.

Warranty Coverage

All JLA Hospitality products carry a one-year warranty against defects in workmanship or materials, effective from the date of purchase. All products are warranted to be free of defect and crafted for their intended use in a hospitality environment. 
Proof of purchase date requires a valid invoice or receipt clearly showing the item purchased, the purchase date, and customer information such as name and shipping address.

Care Requirements

This warranty is void if the product has not been laundered according to the care instructions provided on the product's care label and on the JLA Hospitality website. Removal of the care label or law tag also voids the warranty.

Filing a Claim

To file a claim, customers must submit a photo of the product’s law tag/ care label, the product itself, and the claimed defect at the time the claim is filed. Our Quality Assurance and Customer Service teams review all claims and may request that product samples be shipped for further examination.

Resolution

Once a determination is made, JLA Hospitality will notify the claimant of the claim's approval or denial and outline next steps. Product replacement is the preferred remedy.

Contact Us

JLA Hospitality
www.jlahospitality.com 
info@jlahospitality.com 
800.562.2550